Beware of Comcast Spam Filters
April 28th, 2008Whether you are a Comcast user or an ezine publisher, read carefully this real story.
If you’re not a Comcast user nor a publisher, beware of spam filters. It may happen to you too!
Now here are the facts.
I’ve received an order for a solo ad from a past customer. He paid for his ad, but didn’t send me his solo ad.
I’ve contacted him and let him know that I’ve received his payment and I expect the ad. He replied quite quickly and he said that he already sent his solo ad [he was using a Comcast email address].
Since I have my own server and I don’t want to censor my own correspondence, obviously I didn’t install any spam filter. No spam filter, no server downtime … but still no solo ad from the customer.
I figured out that it has to be something wrong at the customer’s end and I’ve asked him to forward the solo ad.
He did it but … I didn’t receive it again … while his replies were received in good order.
Strange, right?
Then I’ve asked the customer to make a test:
1. to send the solo ad from his Comcast email account to my wife’s email address that is on another server
2. to send the solo ad to me from another email account he has.
Here is the result of the test:
1. the solo ad sent from Comcast to my wife’s email address never arrived at the destination.
2. the solo ad sent from customer’s MSN account to me … arrived just fine.
The conclusion is obvious: Comcast not only censors the messages their users receive, but Comcast censors also the messages their users send!
And the most important and annoying thing is this: Comcast users are not notified by Comcast when a certain message they sent … is in fact DELETED by Comcast and is never sent to the intended recipient.
Take care what email service provider you choose.
You may have a lot of problems, you may create a lot of problems … and you may never know how close the issue is to your end.
Published by AdsMarket Ezine on April 28, 2008.
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